IPM — Infinity Property Management
ENAR
Our services

Everything a well-run property needs.

Nine coordinated services, delivered by one accountable management partner.

Core operating services

The services that keep a property running.

IPM can manage the full operating scope or a defined service package depending on the asset and owner requirements.

Mall operations is one application of this capability; the same operating model serves commercial, administrative and mixed-use properties.

  • Inspector in a high-visibility vest holding a property inspection checklist

    Property Management

    • Day-to-day operations
    • Owner representation
    • Standards, budgets and reporting
  • Janitorial cart with professional cleaning equipment in a service corridor

    Cleaning & Housekeeping Management

    • Common-area cleanliness
    • Defined cleaning standards
    • Provider supervision
  • Security personnel seen from behind

    Security & Access Management

    • Access control routines
    • Security provider coordination
    • Incident and escalation procedures
  • Technician servicing the refrigerant lines of an air-conditioning unit

    Facility & Maintenance Management

    • Preventive maintenance
    • MEP and technical supervision
    • Corrective follow-up
  • Hands pointing at a unit floor plan during a fit-out discussion

    Tenant Relations

    • Tenant requests
    • Onboarding and fit-out coordination
    • Daily communication
  • Service contract being signed

    Vendor & Contract Management

    • Scopes of work and tendering
    • Service-level monitoring
    • Contract renewals and cost reviews
Tell us what your property needsSee the full service scope
AOperations & Facilities

Running the property, every day.

Electrical switchgear panel with gauges and lockout point in a plant room
01

Property Management

One accountable plan for the whole property.

We manage commercial, administrative, and mixed-use properties day to day on the owner's behalf, aligning every activity with agreed standards and budgets.

  • Annual operating plans and budgets
  • Owner coordination and approvals
  • Service-provider supervision
  • Regular performance reviews
02

Mall Operations

One application of the IPM operating model.

We run the daily rhythm of active retail destinations — opening readiness, common areas, cleaning, and security — so standards stay consistent from morning to close.

  • Daily operations control
  • Common-area supervision
  • Cleaning and security coordination
  • Trading-hours and fit-out rules
03

Facility & Maintenance Management

Preventing problems rather than reacting to them.

We plan preventive maintenance and supervise technical providers so building systems remain reliable and the asset stays in good condition.

  • Preventive maintenance schedules
  • Corrective works follow-up
  • MEP and systems oversight
  • Technical condition reporting
BTenants & Experience

Relationships, standards, and the visitor's day.

Commercial interior with escalators and a concierge point ready for visitors
04

Tenant Relations

Tenants who feel supported stay and grow.

We are the tenants' day-to-day point of contact, from onboarding and fit-out coordination to resolving requests quickly and fairly.

  • Tenant onboarding and handover
  • Lease and leasing-support coordination
  • Request and complaint follow-up
  • Regular tenant communication
05

Vendor & Contract Management

The right providers, held to clear standards.

We tender, appoint, and supervise service contractors, measuring their performance against agreed scopes and service levels.

  • Scopes of work and tendering
  • Contract administration
  • Service-level monitoring
  • Renewals and cost reviews
06

Safety & Compliance

A safe property is a prerequisite, not an option.

We maintain safety systems, procedures, and inspections in line with applicable regulations and the property's own requirements.

  • Fire and life-safety readiness
  • Routine safety inspections
  • Emergency procedures and drills
  • Permits and regulatory follow-up
07

Customer & Visitor Experience

Every visit should feel easy and welcoming.

We look after the details visitors notice — access, cleanliness, wayfinding, and service — and support activations that bring the destination to life.

  • Customer service standards
  • Access, parking, and wayfinding
  • Events and seasonal activations
  • Visitor feedback follow-up
CPerformance & Value

Clear visibility, long-term value.

08

Financial & Performance Reporting

Clear numbers for confident owner decisions.

We turn daily operating activity into structured monthly reporting covering costs, collections, occupancy, and open issues.

  • Monthly owner reports
  • Budget tracking and cost control
  • Service-charge and collection follow-up
  • Operating KPIs and recommendations
09

Asset Value Enhancement

Operating today with tomorrow's value in mind.

We identify improvements to tenant mix, operating costs, and physical condition that protect income and strengthen the asset's long-term value.

  • Tenant-mix and occupancy insight
  • Operating-cost optimisation
  • Capital works planning
  • Long-term asset condition

Explore our core services in detail

Let's plan the right services for your property.

For an operating property or a destination preparing to open.

Talk to IPMCall 19474